Maturity models and quality managment Assignment

Maturity models and quality managment - Assignment Example Deming and Juran picked up the trail after World War II, and blessed the Japanese industry with statistical quality control and quality improvement processes. In America, the quality revolution began only in 1980, and Deming finally became known in his home country, though his techniques were used mostly for manufacturing. By the end of the 1980’s, quality efforts were embedded in services, and by the 1990’s in health care, government, and education (Evans, 2008, p. 10-14). Thus, quality became an indispensible aspect of management practices, and quality became customer-driven, pursued to meet or exceed customers’ needs (Evans, 2008, p. 6-7). Total Quality Management was born. It is said that quality remained in the limelight from the 1980’s-1990’s due to interest in Six Sigma (Evans, 2008, p. 8). In the mid-1980’s Bill Smith, a reliability engineer at Motorola, sold the concept to Motorola’s CEO, Robert Galvin. GE is the recognized be nchmark for Six Sigma implementation (Evans, 2008, p. 94).